Terms and Conditions

Version: 25 October 2026

These terms and conditions apply to every order you place at shoedry.eu. Please read them before you order. You can read, save and print them on this page at any time.

Article 1 – Definitions

  • ShoeDry, we, us: Shoebrand B.V., trading as ShoeDry (see article 2).
  • You, the customer: a consumer, meaning a natural person who is not acting for purposes related to their trade, business, craft or profession, who places an order with us.
  • Contract: the distance contract between you and ShoeDry for the purchase of products via shoedry.eu.
  • Right of withdrawal: your right to cancel the contract without giving a reason.
  • 30-day trial: our voluntary extension of the statutory 14-day withdrawal period to 30 days (article 7).
  • Day: calendar day.

Article 2 – Who we are

Shoebrand B.V., trading as ShoeDry
Nijverheidsweg 14
5061 KL Oisterwijk
The Netherlands
Phone: +31 85 004 6453
Email: info@shoedry.eu
Chamber of Commerce number: 58707530
VAT number: NL853147784B01

Article 3 – Applicability

  1. These terms apply to every offer from ShoeDry and to every contract between you and ShoeDry.
  2. Before the contract is concluded, these terms are available to you on this page.
  3. Agreements that deviate from these terms are only valid if we confirm them by email, and they may never be to your disadvantage.
  4. If a provision of these terms is invalid, the other provisions remain in force.

Article 4 – Offer and contract

  1. Our offer contains a complete and accurate description of the products. Images are a true representation of the products. Obvious mistakes or errors in the offer do not bind us.
  2. The contract is concluded as soon as you have placed your order and completed the payment in the checkout. We confirm receipt of your order by email.
  3. We may refuse or cancel an order for a justified reason, for example a stock error or suspected fraud. In that case we inform you without delay and refund any amount already paid within 14 days.
  4. The contract is concluded in English or Dutch.

Article 5 – Prices and payment

  1. All prices are in euros and include VAT. Shipping costs are shown before you complete your order; see our shipping policy.
  2. The price shown at the moment of your order applies.
  3. You pay when you place your order, using one of the payment methods offered in the checkout (for example iDEAL, Bancontact, credit card, Apple Pay, Google Pay or Klarna). If you choose to pay later with Klarna, the terms of Klarna also apply.
  4. Please let us know without delay if you notice an error in your payment details.

Article 6 – Delivery

  1. We deliver to addresses in the countries offered in the checkout.
  2. We process orders within 1–2 business days. You can find the expected delivery times in our shipping policy. We deliver no later than 30 days after your order, unless we agreed otherwise with you. If we cannot deliver in time, you may cancel the order free of charge and we refund you within 14 days.
  3. The risk of damage to or loss of the products passes to you when the products are delivered to you or to a person you designated.
  4. If your parcel arrives damaged or incomplete, please contact us as soon as possible.

Article 7 – Right of withdrawal and 30-day trial

  1. You can cancel the contract within 30 days after you (or a person you designated) received the product, without giving a reason. This includes your statutory right of withdrawal of 14 days. If you ordered several products that are delivered separately, the period starts on the day you received the last product.
  2. This applies to all products in our webshop, including products bought on sale.
  3. During this period you may try the product at home as intended. Please handle the product and the packaging with care.
  4. To cancel, register your return in the ShoeDry returns portal or send an unambiguous statement to info@shoedry.eu. You may use our model withdrawal form, but you do not have to.
  5. Send the product back within 14 days after you notified us, complete with all accessories and preferably in its original packaging. Returning is free of charge: you receive a free return label via the returns portal. Keep your proof of shipment.
  6. We refund all payments, including the original standard shipping costs, within 14 days after we received your notification, using the payment method you used for your order. We may wait with the refund until we have received the product back or until you have shown that you have sent it back, whichever is earlier.
  7. Minor signs of use are no problem. If the product is damaged beyond normal use, dirty or incomplete, you can still return it, but we may deduct a reasonable amount for the loss in value.

Article 8 – Conformity and warranty

  1. We guarantee that our products conform to the contract, to the specifications in the offer and to the reasonable requirements of soundness and usability. This is your statutory warranty: if a product is defective, you are entitled to repair or replacement, or under certain conditions to a price reduction or termination of the contract.
  2. In addition, ShoeDry gives a 2-year warranty from the date of delivery on all ShoeDry devices. Within this period we repair or replace the device free of charge in case of a material or manufacturing defect, including damage caused by transport.
  3. This additional warranty does not cover damage caused by misuse, falls, moisture or water damage, or use contrary to the instructions. A repair or replacement does not restart the warranty period.
  4. To make a warranty claim, please contact our customer service first at info@shoedry.eu. Once we have approved your claim, you receive a free return label.
  5. The additional warranty never limits your statutory rights.

Article 9 – Complaints

  1. If you have a complaint about your order, please send a clear description to info@shoedry.eu as soon as possible after you discovered the problem.
  2. We respond to your complaint within 14 days. If we need more time, we will tell you when you can expect an answer.
  3. We always look for a solution together with you. We are not obliged and therefore not willing to take part in dispute resolution proceedings before a consumer arbitration board. For independent advice you can contact ConsuWijzer (in the Netherlands) or the European Consumer Centre in your country.

Article 10 – Liability

Our liability is governed by the law. Please use our products according to the instructions. Nothing in these terms limits your statutory rights as a consumer.

Article 11 – Personal data

We process your personal data in accordance with our privacy statement.

Article 12 – Applicable law and disputes

Dutch law applies to these terms and to every contract with ShoeDry. If you live in another EU country, you keep the protection of the mandatory consumer law of your country. Disputes are submitted to the competent court in accordance with the law.

Article 13 – Changes

We may change these terms. The version that was available at the moment you placed your order applies to your order.

Annex – Model withdrawal form

You can find the model withdrawal form on this page.